Frequently Asked Questions
How long does delivery take?
Orders within the UAE are typically processed within 1-2 business days and delivered within 2-5 business days depending on your Emirate.
How can I track my order?
Once your order ships, you will receive a tracking link by email and WhatsApp.
What is your return policy?
Unopened, unused products in original packaging can be returned within 14 days of delivery. See our Shipping & Returns page for full details.
How does the personalized Skincare Plan work?
Answer a few quick questions about your skin type, concerns, and lifestyle, and we will recommend a routine and product plan tailored to you. You can also chat with us directly on WhatsApp.
Are the skincare plans suitable for sensitive skin?
Yes — let us know about any sensitivities in the quiz or when you contact us, and we will tailor recommendations accordingly.
Are your products suitable for the Dubai climate?
Yes, our curated selection is chosen with the heat, humidity, and sun exposure of the UAE in mind.
What payment methods do you accept?
We accept Visa, Mastercard, Tabby, Tamara, and cash on delivery.